dv01 · New York, NY

Lead dv01's information security and IT systems strategy, safeguarding company data, infrastructure, and operations while enabling teams to work securely and efficiently. Oversee security governance, enterprise risk management, compliance, and core IT systems, ensuring security and reliability scale with business growth.

• Own the information security program and serve as lead for SOC 2 Type II compliance, vendor risk assessments, and customer security reviews
• Conduct company-wide risk assessments to identify, prioritize, and remediate security, operational, and technology risks in partnership with executive leadership
• Oversee IT systems and corporate infrastructure, including identity and access management, endpoint security, cloud and SaaS platforms, and employee lifecycle workflows
• Lead incident response planning, threat modeling, and security tabletop exercises to ensure organizational readiness and business continuity
• Research, evaluate, and guide the adoption of AI systems across the organization, establishing governance, security controls, and usage standards for responsible, compliant AI use
• Build mature, scalable security and IT programs that strengthen trust with customers, partners, and regulators

dv01 · New York, NY

Directed information management, technical operations, security, and IT asset management. Mitigated security risk through system and service implementation. Managed efficient workflow by establishing and maintaining systems and policies. Liaised with department heads to analyze key business requirements and identify technology needs.

• Built and sustained strong vendor relationships to expose security deficiencies, transform systems, execute projects, and negotiate cost-efficient contracts
• Researched solutions and implemented numerous tools to harden and protect the network by closing every security deficiency
• Removed network inefficiencies by analyzing system health and designing new infrastructure inclusive of upgraded cabling, updated internet, and network appliances

dv01 · New York, NY

Directed information management, technical operations, security, and IT asset management. Mitigated security risk through system and service implementation. Established and maintained systems and policies while liaising with department heads to identify technology needs.

• Built and sustained strong vendor relationships to expose security deficiencies and negotiate cost-efficient contracts
• Researched and implemented tools to harden and protect the network by closing every security deficiency
• Removed network inefficiencies by analyzing system health and designing new infrastructure

dv01 · New York, NY

Managed information management, technical operations, security, and IT asset management. Mitigated security risk through system and service implementation.

East Coast Limousine · Long Island City, NY

Directed information management, technical operations, security, and IT asset management to uphold business goals at 4 separate locations. Mitigated security risk through system and service implementation. Liaised with department heads to analyze key business requirements and identify technology needs. Position eliminated due to COVID-19.

• Built and sustained strong vendor relationships to expose security deficiencies, transform systems, execute projects, and negotiate cost-efficient contracts
• Researched solutions and implemented numerous tools to harden and protect the network by closing every security deficiency
• Removed network inefficiencies by analyzing system health and designing new infrastructure to uphold stability and eliminate downtime

Hyatt Computer Consulting Services · Englewood Cliffs, NJ

Guided a team of 5 field technicians collectively responsible for delivering on-site support to manage servers and endpoints at 60+ locations in the NYC Metro area. Configured, installed, and maintained server, desktop, network, and VOIP systems.

• Strengthened client support by redesigning workflows and ticketing systems to implement location-based technician allocation
• Enabled proactive problem solving by implementing alerts on server and desktop issues before clients were impacted
• Successfully managed environments spanning multiple industries concurrently by adapting to each company's needs

Atlas Air · Purchase, NY

Solely designed and maintained desktop environment used on all computers across the global network. Performed OS security patch deployments, application updates, and suite deployments across all departments. Administered servers in 3 datacenters in Purchase NY, Miami FL, and Hong Kong.

• Secured contracts with Microsoft and AppSense to manage the enterprise desktop environment including training and on-site commitments
• Partnered with IT infrastructure and business applications departments to configure and deploy Apple iPads via Zenprise MDM to replace outdated flight bag manuals
• Established a secure OS environment to deploy Dell XFR laptops with maintenance manuals for all company aircraft

Atlas Air · Purchase, NY

Identified and solved issues for global end-users while efficiently prioritizing and organizing tickets. Collaborated with IT departments to troubleshoot complex challenges.

• Refreshed and imaged 3,500 computers for distribution around the globe without incident
• Updated a decade-old employee database by working with HR and writing scripts to purge old data and achieve 100% accuracy
• Boosted employee retention and productivity by compiling a help desk manual for quick onboarding and training

Hyatt Computer · Long Island City, NY

Provided technical support to 37+ small businesses including network planning, implementation, server and workstation OS support, hardware upgrades, network security, firewalls, backup, and anti-virus systems.